By accessing the dotcup.com website, you agree to the following rules and conditions. Please read them carefully before using our services.
Dotcup sells premium coffee and tea accessories, reusable cups, and artisanal tea sets. All products are accurately described on individual pages, and images are for illustrative purposes. We reserve the right to modify the product range without prior notice.
The user agrees to provide accurate and complete information during registration and not to use the website for illegal purposes or in a way that could affect its operation. Any attempt at fraud or system manipulation will result in account suspension.
Dotcup undertakes to process orders within the timeframe specified on the website and to provide support via email at info@dotcup.com or by phone at 0252678513. We reserve the right to cancel orders in case of price or stock errors, with immediate notification to the customer.
Dotcup is not liable for indirect damages, loss of revenue, or business interruptions caused by the use of products. Our liability is limited to the value of the purchased product. Products are intended for personal use and do not replace medical advice.
Returns are accepted within 14 days of receipt, provided the product is in its original, undamaged condition and in its packaging. Return shipping costs are borne by the customer, except in cases of error on our part. The legal warranty is 2 years for manufacturing defects.
Dotcup reserves the right to update these terms at any time. Changes will be published on this page and will take effect on the date of publication. Continued use of the website after changes constitutes acceptance of the new conditions.
For questions regarding the terms, you can write to us at info@dotcup.com or at our postal address: Calea Făget 2/9. Disputes will be resolved amicably, and in case of failure, jurisdiction lies with the courts of Romania.